Privacy Policy

Fanco Australia is committed to safeguarding your privacy and maintaining transparency in our data collection practices. This Privacy Policy outlines how we manage your Personal Information and provides guidance on how to contact us or lodge a privacy-related complaint.

We may update this Policy from time to time, and any changes will be published on this page. The current version was last updated in September 2025. This Privacy Policy applies to Fanco Australia (referred to as “we”, “us”, or “our”).

What is Personal Information?

The Privacy Act 1988 (Cth) defines Personal Information as information or an opinion about an identified individual, or an individual who is reasonably identifiable:

• (a) whether the information or opinion is true or not; and
• (b) whether the information or opinion is recorded in a material form or not.

Any time we use the term Personal Information in this policy, we are referring to this legal definition of the term.

What Type of Information Do We Collect?

The type of Personal Information we collect depends on the products and services you use, the way you interact with us, and the nature of our relationship with you. This may include:

• Identity and Contact Information – name, shipping address, email address, telephone number.
• Transaction and Interaction Information – product and service preferences, survey responses, feedback.
• Online Activity – pages viewed, links clicked, device identifiers (e.g., IP address), device location, dates and times of access, file metadata, referring websites or apps, data entered, and user activity such as app installs, adding items to a basket, and completing purchases. Data may be collected through cookies, tags, and pixels.
• Profile Information – location, preferences, interests, and opinions.

If you provide Personal Information about other individuals, you must ensure they are aware that you are sharing their details and that they can access this Privacy Policy.

How Do We Collect Personal Information?

We collect Personal Information in several ways:

Information you provide to us

• Contacting us with inquiries, complaints, warranty claims, event registrations or feedback.
• Supplying products or services to us as a supplier or service provider.
• Subscribing to our mailing lists.

Information we collect directly

• Your interactions with our websites, apps, and official social media channels.
• Feedback, reviews, reporting tools and analytics.
• Digital technologies such as cookies, tags and pixels which may operate with third-party services (for example Facebook and Instagram).

Information collected from other sources

• Publicly available sources (e.g., government registers, search engines, social media).
• Individuals authorised to act on your behalf or who provide information with your consent.
• Credit reporting bodies, other credit providers, or organisations that share information for fraud prevention or law enforcement purposes.

Third-party websites

Our website may contain links to third-party websites or applications that operate independently of Fanco. If you access those platforms, your Personal Information may be collected by the third party. We are not responsible for the privacy practices or content of external sites.

Are You Required to Provide Personal Information?

If you choose not to provide Personal Information when requested, we may not be able to provide all services to you — for example, we cannot deliver a warranty replacement without an address.

What Do We Use and Disclose Personal Information For?

We collect, store, use and disclose Personal Information for purposes including (but not limited to):

Transactions, Accounts and Promotions

• Supplying warranty replacements and related services.
• Coordinating product safety recalls.
• Carrying out surveys, research and analytics to improve our services.

Communication

To communicate with you about products, services, promotions, updates and to respond to feedback or complaints.

Improvement of our services and customer experience

To monitor quality, determine preferences and measure website usage to improve products, services and personalise your experience. We may use inferred characteristics produced through data analysis to improve offerings.

Marketing, Advertising and Personalisation

Subject to applicable laws and opt-out requests, we may use Personal Information for direct marketing, personalised advertising (including via third-party platforms) and to identify similar types of customers.

Analysis and reporting

To undertake data processing, market research, trend analysis and reporting to better understand requirements and offer relevant products or services.

Safety, Security and fraud detection

To verify identity, prevent and detect fraud, and protect the safety of customers and team members. This may include sharing information with service providers, related companies and law enforcement where required.

Legal

To manage disputes, exercise or defend legal rights and comply with applicable laws and regulatory obligations.

Corporate/Other Services

To evaluate mergers, sales of businesses, or for any purpose disclosed at the time information is collected.

Who Do We Share Personal Information With?

We may share Personal Information with third parties who help us deliver and support our services, including:

• Couriers, installers, manufacturers for warranty, repairs and recalls.
• Marketing, promotion and advertising partners (including platforms like Facebook and Instagram).
• Data analytics and website maintenance providers.
• Law enforcement, government agencies or other parties where required by law.
• Payment processors, mailing houses, professional advisers (lawyers, auditors, accountants) and other service providers.

Do We Share Personal Information Overseas?

Where we share Personal Information with entities outside Australia, we require them to take appropriate measures to protect your information and to ensure that the sharing complies with applicable law.

How Do We Protect Personal Information?

We store Personal Information in electronic and hardcopy forms and use a range of security measures to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Third parties you are redirected to are responsible for their own privacy practices.

How Can You Access or Correct Personal Information?

You may request access to, or correction of, your Personal Information by contacting us via our contact form. Identity verification will be required before we provide access or make corrections.

How Can You Ask Questions or Make a Complaint?

Direct any questions or complaints about this Privacy Policy to the Fanco Australia Privacy Officer via our contact form. We aim to resolve complaints promptly. If you are not satisfied with the outcome, or we do not respond to you within 30 days, you may contact the Office of the Australian Information Commissioner:

ABN 76 104 243 898